Privacy Policy

• ### Privacy Policy for HHM Custom Homes LLC

**Effective Date:** August 17, 2024  

**Last Updated:** August 17, 2024

At HHM Custom Homes LLC (“we,” “us,” or “our”), your privacy is of utmost importance. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or engage in our services, including any information you provide when using our services, such as custom home design, construction, or consultation services.

By using our website and services, you agree to the terms outlined in this Privacy Policy.

### 1. Information We Collect

We may collect the following types of personal information:

#### 1.1 Personal Identifiable Information (PII)

When you engage with us, such as through online forms, phone calls, or in-person meetings, we may collect the following personal information:

- **Name**

- **Contact information** (email address, phone number, mailing address)

- **Demographic details** (age, gender, household information)

- **Billing and payment information** (credit card details, billing address)

- **Project-related information** (home specifications, preferences, and other project details)

#### 1.2 Non-Personal Information

We may collect non-personal information when you visit our website. This includes:

- **Browser type**

- **Device type**

- **IP address**

- **Pages visited on our website**

- **Referring website or search engine**

- **Time and date of visits**

This data helps us understand how users interact with our site and improve user experience.

#### 1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your activity on our website. Cookies help personalize your experience, track your preferences, and analyze website performance.

### 2. How We Use Your Information

We use your information to:

- **Provide Services:** To manage and fulfill our custom home design and construction services.

- **Communication:** To respond to inquiries, provide project updates, and send relevant information regarding your project.

- **Billing and Payments:** To process payments, send invoices, and manage billing information.

- **Marketing:** To send you promotional materials, newsletters, and offers (with your consent).

- **Website Improvement:** To analyze and improve website performance and usability.

- **Legal Compliance:** To comply with legal obligations, resolve disputes, and enforce agreements.

### 3. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

- **Service Providers:** We may share your information with third-party contractors, vendors, or service providers who assist in providing services, such as payment processing, project management, or email communications.

- **Business Transfers:** In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owners as part of the transaction.

- **Legal Obligations:** We may disclose your information if required by law, such as in response to a subpoena, court order, or legal process, or to protect the rights, property, or safety of HHM Custom Homes LLC or others.

### 4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure server hosting, and regular security audits. However, no method of data transmission over the internet or method of storage is completely secure, so we cannot guarantee absolute security.

### 5. Your Privacy Rights

You have the right to:

- **Access:** Request access to the personal information we hold about you.

- **Correction:** Request correction of any inaccurate or incomplete personal information.

- **Deletion:** Request deletion of your personal information, subject to legal and contractual obligations.

- **Opt-Out:** Opt-out of marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

- **Cookies Preferences:** Adjust your browser settings to block cookies or notify you when cookies are being used. However, this may impact your experience on our website.

### 6. Third-Party Websites

Our website may contain links to third-party websites, such as social media platforms, that are not controlled by us. We are not responsible for the privacy practices or content of these external websites. We recommend reviewing the privacy policies of those websites before providing any personal information.

### 7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete the information as soon as possible.

### 8. International Data Transfers

If you are located outside of the United States, your personal information may be transferred to and processed in the United States. By using our services, you consent to this transfer and processing of your information in accordance with this Privacy Policy and applicable U.S. laws.

### 9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised policy on our website. We encourage you to review this page periodically for the latest information on our privacy practices.

### 10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

**HHM Custom Homes LLC**  

1251 Arrow Pine Drive - F103 - The Connect  

Charlotte, NC 28273  

Email: group@hhmcustomhome.com  

Phone: ‪(803) 630-8051‬

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This policy is designed to comply with general privacy regulations. If you need further customization or if specific regional laws apply to your business, please let me know!